Our goal at The Flying Physios is to provide quality health care to all our patients in a timely manner. No-shows, late arrivals, and cancellations inconvenience not only our providers, but our other patients as well. Please be aware of our policy regarding missed appointments.
Appointment Cancellation
When you book your appointment, you are holding a space on our calendar that is no longer available to our other patients. In order to be respectful of your fellow patients, please contact our reception on 0800 612 7814 as soon as you know you will not be able to make your appointment.
If cancellation is necessary, we require that you call at least 24 hours in advance. Appointments are in high demand, and your advanced notice will allow another patient access to that appointment time.
How to Cancel Your Appointment
If you need to cancel your appointment, please call us at 0800 612 7814 inside or outside of business hours and leave a message with your name and appointment time and the fact that you wish to cancel your appointment. We do not charge for appointments cancelled over 24 hours before your appointment start time. If we do not pick up and you have to leave a message we use the time the message was left to determine if the cancellation was inside or outside of the 24 hours cancellation period.
Late Cancellations/No-Shows
A cancellation is considered late when the appointment is cancelled less than 24 hours before the appointed time. A no-show is when a patient misses an appointment without cancelling. In either case, we will charge the patient 50% of the missed appointment fee.
We appreciate your understanding and compliance with our policy.